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Factory Club
Satisfaction Investigation
Raw material supplier registers the inquiry
Product driver program downloads
Company:
Name:
Date:
2010/03/11
H&L aims to provide you with the professional service that meets your expectations. We are very anxious to make every possible improvement and would greatly appreciate your comments by completion of this questionnaire. Thank you very much for your kindly support.
A.Business Relation:
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Provide correct product information promptly
Comprehend customer's need
Recommend adequate product
Provide professional knowledge
Fulfill customer's sample request
Friendly and courteous service
B.Delivery:
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Delivery on time
Provide correct shipping documents
Satisfy urgent shipment demand
Notify delay shipment in advance
C.Device competition :
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Quotation
Packaging design
Contents of operation manual
Full range of the particular device
Device designation (cosmetic )
D.Quality of the Product:
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Overall Quality performance level
Life period
Features /function
E.After Service:
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Provide relevant technical problem solution or corrective actions promptly
Properly improved for customers' suggestion
Proper explanation for customer's doubt
F.Competitor Information:
(Please compare our services with other suppliers)
(Please compare H&L and same trade)
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Production capacity of H&L
Quality performance of H&L
Price competition of H&L
After service of H&L
Prompt reply for customer's claim from H&L
Market information provided from H&L
G.The Overall Satisfied Score:
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According to your understanding of H&L, please iris-out your satisfied score.
Other Information:
1) Current launch plan in the market : (multi-selection):
Hypermarket;
Supermarket;
Chain store;
Department store;
Mail order;
TV shopping;
2) Other comments to H&L :
RD:
Sales:
QA/ RA:
Production line:
Management:
Others:
©2006 Health & Life Co.,Ltd All Rights Reserved
TEL:886-2-82271300 FAX:886-2-82271301
9F., No.186, Jian Yi Rd, Chung Ho City, Taipei County 235, Taiwan (R.O.C.)
